
Our Comprehensive
Support Model for
Pulp and Paper MES
When it comes to mission-critical manufacturing software, reliability isn't just a feature—it's foundational. That's why MAJIQ stays committed to your success through strong relationships, dedicated support, and continuous innovation—proudly delivering software for life.
Dedicated Account Manager
With an average of 20+ years of industry expertise per team member, you can count on expert support. Your account manager will guide you every step of the way—before, during, and long after implementation.
24/7 Expert
Response
MAJIQ provides support 24 x 7 x 365 for all our customers around the globe. Every member of our Help Desk is an expert, helping keep your operation running effectively around the clock.
Seamless
Updates
Our customers receive monthly software updates, expertly installed by the MAJIQ team, to keep you up-to-date and optimized. True upgrades setting the highest standard in the industry with minimal disruption — win, win.
Elixir Support & Training Portal
Empower users with our comprehensive online reference and support center. Get instant access to product documentation, training videos, software release details, and ticketing—all in one user-friendly hub.
Elixir Users
Community
Your voice matters. As part of the MAJIQ Elixir Users Group, your insights and feedback are vital in guiding our product offerings. Join our User's Group Conference to collaborate with peers, exchange ideas, and drive progress together.
Testimonials
"MAJIQ’s integrated software is designed to increase efficiency and save time. It gives us the visibility we need to deliver our products to the customer on time."

Lorri Davidson
Production Scheduler, RYAM

"We selected MAJIQ because we were looking for an advanced manufacturing execution solution that ensures future maintainability and positions Nippon-Dynawave Packaging for long-term success."

John Carpenter
President, Nippon Dynawave Packaging Co
“We felt confident that MAJIQ would give us a proven solution with a seamless transition, while also saving cost. However, it was also the in-person training that changed the game for our team. Because of our tight timeline, the personalized support and deep industry expertise made all the difference.”

John Nelson
VP of Supply Chain/IT, Thunder Bay Pulp and Paper
“Elixir is powerful yet simpler to use than our previous system. We can complete tasks much faster—like shipping a load, assigning roles, and fixing mistakes. For instance, with our previous ERP, unshipping a load required a long process. Now, it only takes a few minutes. Elixir handles everything automatically, including documents and invoices. We also have more control—entering entities, changing routes, and managing everything ourselves without waiting. It’s made everything much smoother at the mill.”

John Nelson
VP of Supply Chain/IT, Thunder Bay Pulp and Paper
“MAJIQ is constantly adding functionality to do more for our business. We spend our time taking care of our customers, not managing the software.”

David Borosch
IT Project Manager, RYAM

"MAJIQ’s integrated software is designed to increase efficiency and save time. It gives us the visibility we need to deliver our products to the customer on time."

Lorri Davidson
Production Scheduler, RYAM

"We selected MAJIQ because we were looking for an advanced manufacturing execution solution that ensures future maintainability and positions Nippon-Dynawave Packaging for long-term success."

John Carpenter
President, Nippon Dynawave Packaging Co
“We felt confident that MAJIQ would give us a proven solution with a seamless transition, while also saving cost. However, it was also the in-person training that changed the game for our team. Because of our tight timeline, the personalized support and deep industry expertise made all the difference.”

John Nelson
VP of Supply Chain/IT, Thunder Bay Pulp and Paper
“Elixir is powerful yet simpler to use than our previous system. We can complete tasks much faster—like shipping a load, assigning roles, and fixing mistakes. For instance, with our previous ERP, unshipping a load required a long process. Now, it only takes a few minutes. Elixir handles everything automatically, including documents and invoices. We also have more control—entering entities, changing routes, and managing everything ourselves without waiting. It’s made everything much smoother at the mill.”

John Nelson
VP of Supply Chain/IT, Thunder Bay Pulp and Paper
“MAJIQ is constantly adding functionality to do more for our business. We spend our time taking care of our customers, not managing the software.”

David Borosch
IT Project Manager, RYAM

Frequently Asked Questions
How does MAJIQ's support differ from other software providers?
Unlike generic software support, MAJIQ provides industry-specific expertise from professionals averaging 20 years of experience in pulp, paper, and nonwovens manufacturing. Our dedicated team understands your unique challenges and provides tailored solutions 24/7/365.
What's included in MAJIQ's support package?
Our comprehensive support includes 24/7 technical assistance, dedicated account management, proactive system monitoring, regular software updates, access to our support portal, and membership in the Elixir Users Group. Everything you need to keep your operations running smoothly is included.
How does MAJIQ support ensure minimal downtime during updates?
Our unique approach to incremental updates, installed by MAJIQ experts, ensures minimal disruption to your operations while keeping your systems current. We're proud to maintain a 100% customer update rate, ensuring everyone benefits from the latest improvements.
Can MAJIQ support global operations across multiple time zones?
Absolutely. Our 24/7 global support team is structured to provide expert assistance whenever and wherever you need it, ensuring consistent support across all your locations worldwide.