MAJIQ customers get the most out of their software investment.

We have removed the traditional system support roadblocks by including upgrades and providing a dedicated account manager for all our customers.

Reducing cost of ownership and keeping our customers current. MAJIQ is dedicated to providing software for life.

MAJIQ provides support 24 hours a day, 7 days a week, and 365 days a year. Our expert support team ensures your operation runs smoothly. Mission Critical Software requires a dedicated focus on reliability. When issues arise the MAJIQ support team provides the expertise you need to keep your 24 x 7 operation running efficiently.

A dedicated account manager is assigned to all MAJIQ customers. Industry expertise is one of our core values, and understanding your processes and organization is key to the success of our partnership. Our support team members have an average of 20+ years’ experience working in the Pulp and Paper industry.

Elixir Version Upgrades are included as part of the annual support contract for all MAJIQ customers. New versions of Elixir software are installed by MAJIQ experts. These are not just patched software, but the new version that is used by all MAJIQ customers. This support model reduces your upgrade costs and helps ensure our strategy of non-event upgrades. Over the past 10 years MAJIQ has proven that small incremental updates to software are impact your operations significantly less than large upgrades.

Keeping your organization current is important. As your workforce changes it is critical to stay up-to-date with the latest software trends in order to support today’s dynamic business environment. MAJIQ is constantly adding new features and functionality to our software. With zero downtime upgrades included in support we have reduced the disruption and costs to ensure you get the most out of your software investment.

MAJIQ’s help desk provides assistance with resolving product issues and answering questions on the use of the product. When a question requires a more in-depth response, a Subject Matter Expert (SME) will work with you to find the best practice solution to your inquiry.

All MAJIQ Customers are invited to attend our User Group Conference. The Elixir-MAJIQ User Group conference is held every 18 months and is focused on collaborating with our users to define the future product functional roadmap. The conference also provides advanced training as well as new and future functionality information sessions. The conference is an excellent opportunity to direct the future of our software and meet other MAJIQ users to share ideas and solutions in order to better support your business processes and manufacturing operations.

Our robust customer support portal is you avenue for self-service product support. The Portal provides support ticket entry. It is the location for Product Documentation, Training Videos, and Product Release Notes. Users also can find news releases, company announcements and the product version release schedule on the support portal.Customers click here to enter support.majiq.com