Personalized Customer Support

Customer satisfaction is the heartbeat of our business. Your success is our mission.

Our Comprehensive Support Model

Incremental Updates

Included Incremental Updates

Our customers receive regular software updates as part of our customer support contract. Our team of MAJIQ experts installs the updates, ensuring our customers are up-to-date and optimized. This approach is unique in the manufacturing software industry, as it minimizes business disruption and effectively reduces upgrade expenses..

Dedicated Account Managers

At MAJIQ, we believe in empowering operational excellence through strong partnerships with all our customers. Our experienced account managers average over 20 years of pulp, paper and nonwovens industry expertise and are committed to continually optimize our customers manufacturing processes.

24-Hour Support

MAJIQ provides support 24 x 7 x 365 for all our customers around the globe. Mission Critical Software requires a dedicated focus on reliability and uptime. The MAJIQ support team provides the expertise you need to keep your operation running effectively around the clock.

System & Application Monitoring

The Elixir system monitoring tools are designed with you in mind. They continuously scan your application and system environment, alerting you to any potential issues early on. By proactively monitoring we ensure your system operates at peak efficiency, allowing you to focus on your customers.
Support Portal

Support Portal

The Elixir Support Portal is our comprehensive online reference and support center.  It provides easy access to product documentation, support services, training videos, and ticketing system.  It also provides visibility into our Software Release Schedule and Software Release Notes.

MAJIQ Customer Support Portal


Need to talk? Call us. MAJIQ’s Helpdesk provides direct assistance from our support experts to resolve issues and answer software functionality questions.
Customer Group

Elixir User Group Membership

As valued members of the MAJIQ Elixir Users Group, all Elixir customers can attend our regular Elixir Users Group Conference held in Redmond, WA, USA. This collaborative forum allows our customers to actively engage in guiding our product roadmap. Their insights and feedback play a key role in guiding our product offerings.