MAJIQ’s Client Intimate Support

It’s hard work to always be the best, but that’s what we do.

Our Comprehensive Support Model

Included Incremental Updates

Elixir software updates are included with our support program for all MAJIQ customers. Updates are installed by MAJIQ experts to keep your systems up to date. MAJIQ’s unique support model reduces upgrade costs and minimizes business disruption.

Dedicated Account Managers

MAJIQ’s customer intimate culture leverages our industry expertise to ensure a successful partnership with every customer. Our support team averages over 20 years of industry experience.

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System & Application Monitoring

Elixir system monitoring tools continuously scan the application and environment enabling our customers to catch and address issues early, keeping the system operating at peak efficiency.

24-Hour Support

MAJIQ provides support 24 x 7 x 365 for all our customers around the globe. Mission Critical Software requires a dedicated focus on reliability and uptime. The MAJIQ support team provides the expertise you need to keep your operation running effectively around the clock.

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Helpdesk

Need to talk? Call us. MAJIQ’s Helpdesk provides direct assistance from our support experts to resolve issues and answer software functionality questions.

Support Portal

The Elixir Support Portal is our comprehensive online reference and support center.  It provides easy access to product documentation, support services, training videos, and ticketing system.  It also provides visibility into our Software Release Schedule and Software Release Notes.

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Elixir User Group Membership

All Elixir customers are members of the MAJIQ Elixir Users Group. MAJIQ regularly holds the Elixir Users Group Conference in Redmond, WA USA. This forum allows all our customers to collaborate on Elixir functionality and the development of the annual product roadmap.

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