Elixir MAJIQ Users Conference 2025

October 6-9, 2025 - Registration Open!

MAJIQ Support:
Your Success is Our Mission

Support

Personalized customer support is our heartbeat. Whether it’s after hours, onsite, or at a moment’s notice, we’re here to help.

MAJIQ's Industry Leading Customer Support

Our Comprehensive
Support Model for
Pulp and Paper MES

When it comes to mission-critical manufacturing software, reliability isn't just a feature—it's foundational. That's why MAJIQ stays committed to your success through strong relationships, dedicated support, and continuous innovation—proudly delivering software for life.

Dedicated Account Manager

With an average of 20+ years of industry expertise per team member, you can count on expert support. Your account manager will guide you every step of the way—before, during, and long after implementation.

24/7 Expert
Response

MAJIQ provides support 24 x 7 x 365 for all our customers around the globe. Every member of our Help Desk is an expert, helping keep your operation running effectively around the clock.

Seamless
Updates

Our customers receive monthly software updates, expertly installed by the MAJIQ team, to keep you up-to-date and optimized. True upgrades setting the highest standard in the industry with minimal disruption — win, win.

Elixir Support & Training Portal

Empower users with our comprehensive online reference and support center. Get instant access to product documentation, training videos, software release details, and ticketing—all in one user-friendly hub.

Elixir Users
Community

Your voice matters. As part of the MAJIQ Elixir Users Group, your insights and feedback are vital in guiding our product offerings. Join our User's Group Conference to collaborate with peers, exchange ideas, and drive progress together.

We’re here
to help!

Testimonials

"MAJIQ’s integrated software is designed to increase efficiency and save time. It gives us the visibility we need to deliver our products to the customer on time."

Lorri Davidson, Production Scheduler, RYAM - MAJIQ Customer

Lorri Davidson

Production Scheduler, RYAM

"We selected MAJIQ because we were looking for an advanced manufacturing execution solution that ensures future maintainability and positions Nippon-Dynawave Packaging for long-term success."

John Carpenter, President, Nippon Dynawave Packaging Co - MAJIQ customer

John Carpenter

President, Nippon Dynawave Packaging Co

Nippon Dynawave Packaging - MAJIQ customer

“We felt confident that MAJIQ would give us a proven solution with a seamless transition, while also saving cost. However, it was also the in-person training that changed the game for our team. Because of our tight timeline, the personalized support and deep industry expertise made all the difference.”

John Nelson, VP of Supply Chain/IT, Thunder Bay Pulp and Paper - MAJIQ customer

John Nelson

VP of Supply Chain/IT, Thunder Bay Pulp and Paper

“Elixir is powerful yet simpler to use than our previous system. We can complete tasks much faster—like shipping a load, assigning roles, and fixing mistakes. For instance, with our previous ERP, unshipping a load required a long process. Now, it only takes a few minutes. Elixir handles everything automatically, including documents and invoices. We also have more control—entering entities, changing routes, and managing everything ourselves without waiting. It’s made everything much smoother at the mill.”

John Nelson, VP of Supply Chain/IT, Thunder Bay Pulp and Paper - MAJIQ customer

John Nelson

VP of Supply Chain/IT, Thunder Bay Pulp and Paper

“MAJIQ is constantly adding functionality to do more for our business. We spend our time taking care of our customers, not managing the software.”​

David Borosch, IT Project Manager, RYAM - MAJIQ Customer

David Borosch

IT Project Manager, RYAM

"MAJIQ’s integrated software is designed to increase efficiency and save time. It gives us the visibility we need to deliver our products to the customer on time."

Lorri Davidson, Production Scheduler, RYAM - MAJIQ Customer

Lorri Davidson

Production Scheduler, RYAM

"We selected MAJIQ because we were looking for an advanced manufacturing execution solution that ensures future maintainability and positions Nippon-Dynawave Packaging for long-term success."

John Carpenter, President, Nippon Dynawave Packaging Co - MAJIQ customer

John Carpenter

President, Nippon Dynawave Packaging Co

Nippon Dynawave Packaging - MAJIQ customer

“We felt confident that MAJIQ would give us a proven solution with a seamless transition, while also saving cost. However, it was also the in-person training that changed the game for our team. Because of our tight timeline, the personalized support and deep industry expertise made all the difference.”

John Nelson, VP of Supply Chain/IT, Thunder Bay Pulp and Paper - MAJIQ customer

John Nelson

VP of Supply Chain/IT, Thunder Bay Pulp and Paper

“Elixir is powerful yet simpler to use than our previous system. We can complete tasks much faster—like shipping a load, assigning roles, and fixing mistakes. For instance, with our previous ERP, unshipping a load required a long process. Now, it only takes a few minutes. Elixir handles everything automatically, including documents and invoices. We also have more control—entering entities, changing routes, and managing everything ourselves without waiting. It’s made everything much smoother at the mill.”

John Nelson, VP of Supply Chain/IT, Thunder Bay Pulp and Paper - MAJIQ customer

John Nelson

VP of Supply Chain/IT, Thunder Bay Pulp and Paper

“MAJIQ is constantly adding functionality to do more for our business. We spend our time taking care of our customers, not managing the software.”​

David Borosch, IT Project Manager, RYAM - MAJIQ Customer

David Borosch

IT Project Manager, RYAM

Ready for 24/7 personalized support? We’re here to help!

Frequently Asked Questions

How does MAJIQ's support differ from other software providers?

Unlike generic software support, MAJIQ provides industry-specific expertise from professionals averaging 20 years of experience in pulp, paper, and nonwovens manufacturing. Our dedicated team understands your unique challenges and provides tailored solutions 24/7/365.

Our comprehensive support includes 24/7 technical assistance, dedicated account management, proactive system monitoring, regular software updates, access to our support portal, and membership in the Elixir Users Group. Everything you need to keep your operations running smoothly is included.

Our unique approach to incremental updates, installed by MAJIQ experts, ensures minimal disruption to your operations while keeping your systems current. We're proud to maintain a 100% customer update rate, ensuring everyone benefits from the latest improvements.

Absolutely. Our 24/7 global support team is structured to provide expert assistance whenever and wherever you need it, ensuring consistent support across all your locations worldwide.

The MAJIQ Difference

Expertise You Can Trust

Decades of industry expertise.

24/7 Dedicated Support

Always here for you.

Rock Solid Reliability

Stable, proven, and always on.

Future Proof

Proactive updates always.