Customer Service
Elixir Improves Customer Service
Elixir optimizes productivity across your entire order processing/production/finishing continuum. Whether that means getting your product to your customers on time, surpassing your goals for quality, or improving reports and customer feedback, Elixir makes it easier to turn raw data into useful information at every stage of forecasting, sales, paper manufacturing, finishing, warehousing and distribution with full visibility and traceability. Elixir’s SOP specific features benefit you and your customers. Elixir capabilities include:
- Easily and quickly enter forecasts and sales orders, checking customer specifications, inventories, order history, simple or complex pricing models, manage credit
- Block schedule production, either centrally or mill by mill using MAJIQ’s proven distributed database architecture, with its own industry-leading Machine/Winder Trim Optimization module
- Schedule machine run lists with Elixir dynamically assigning production to orders based on priority of Customer and with matching quality results
- Ability to label all production based on Customer requirements and company’s own sustainability certifications (FSC, SFI, etc.)
- Monitor order, shipment, and inventory statuses throughout the entire process including into all the warehouses, including customer/consignment locations
- Easily track product quality back to source quality characteristics for more responsive claims management
- Create shipping schedules based on Customer needs and restrictions while optimizing freight costs
- Automatically invoice all shipped goods with even the most complex of terms
- Allow customers web access to status information and more